Managing Attendees ​
In this section of our docs, we cover how to manage attendees at your dance event.
Your Attendees ​
To view attendees at your event, navigate to the event page in your organiser account and click on the Attendees tab. Here you will see a list of attendees at your event:
Adding Attendees ​
Non-Paying Attendees ​
To add a non-paying attendee to your event, use the blue New Attendee button. This will ask you to select a ticket type, then you'll need to provide their:
- full name
- email address
- default dance role for this event. If needed, you can customise the role per-activity once you've added them.
INFO
When adding a new attendee, DanceCloud will email them their ticket information.
Paying Attendees ​
To add an attendee that needs to pay for their ticket, first add them to your wait-list, then release tickets to them. They will receive an email containing a payment link.
Editing Details ​
To view an attendees's details, click on their row when viewing your event attendees. This will show the attendees's details:
Contact Details ​
To edit the name and email address of an attendee, use the form at the top of the page.
INFO
If the email address changes, DanceCloud will email the new attendee their ticket information.
Ticket Type ​
At the bottom of the attendee page, DanceCloud shows the activities at your event that they are attending. This is based on the ticket type.
To change the ticket type, use the Change Ticket Type button, which opens a form for you to select the new ticket type:
INFO
When the ticket type changes, DanceCloud will email the attendee with their updated ticket information.
Role ​
The role an attendee will dance is specified per-activity. This is shown in the schedule of activities at the bottom of their page.
To edit the role for an activity, use the edit button at the right of the row you need to change:
Alternatively you can edit multiple activities at once. Select the rows using the checkbox on the left, then use the Edit Selected button above the schedule.
Cancellations ​
You can mark attendees as cancelled in the schedule section of their page. Cancellations are per-activity. I.e. you can mark some or all of the attendee's activities as cancelled.
Choose the activities from the schedule that you need to cancel using the checkbox on the left of the activity's row. You can select multiple at once.
Then use the Edit Selected button, then change the status from Confirmed to Cancelled:
Alternatively, if you only need to edit one activity, use the edit button on the right of the row that you need to change.
Refunds ​
If you need to issue a refund because of the cancellation, see the Refunds chapter.
Deleting Attendees ​
You can only delete non-paying attendees. For paying attendees, use cancellations instead (as described above).
If an attendee can be deleted, a red delete button will be shown at the top of their page. Use that, and you'll be prompted to confirm the deletion:
