Discounts

In this chapter we cover creating discounts that customers can apply to their tickets during the checkout, by entering the discount's code.

Discounts Page

Draft Events

On the Registrations step of the draft event workflow, choose Discounts after submitting your registration settings:

Published Events

To access the discounts page on a published event, choose Registrations, then Settings:

Then choose Discounts:

Discounts Apply to Tickets

One important thing to note is that discounts apply to tickets, not the whole order. So, if you create a discount that can be used 10 times, that means it can be applied to 10 tickets.

If a customer is purchasing multiple tickets, depending on how you set up the discount they may be able to apply it to multiple tickets at once.

Creating Discounts

On the Discounts page, use the Add Discount button to create your first discount.

Title

Enter a title for the discount. This is shown to customers if they successfully apply the discount to their ticket.

Code

Enter the code that customers need to enter to apply this discount; or use the Generate random code button.

The code can be anything you like, but:

• must be unique to the event, i.e. you cannot use the same code multiple times at the same event; and
• can only contain letters and numbers, i.e. no spaces or other punctuation.

Type of Discount

Select whether the discount is:

1. money off - e.g. £5 off the ticket price;
2. percentage discount - e.g. 25% off the ticket price; or
3. free ticket - this is a 100% discount.

Validity Window

You can optionally choose whether your discount is valid from a start date, or expires on a date. Use the relevant toggle to enable either date, then select the date and time that should apply.

Availability Limit

You can also choose whether your discount has limited availability. Use the toggle to enable this, then enter the number of tickets that the discount can be applied to. For example, you could limit the discount to a maximum of 10 tickets.

Applicable Ticket Types

By default, the discount can be applied to any ticket type at your event.

To change this behaviour, use the Can only be used on certain ticket types? toggle. This will then allow you to select the specific ticket types the discount can be applied to.

Editing Discounts

After creating your discount, you will be returned to the list of discounts.

If you need to change anything about a discount, click the row and you'll be taken to the edit form.

Deleting Discounts

To delete discounts, click the options menu on the right hand side of the row. Then choose Delete:

You will be prompted to confirm the deletion.